1. Order-specific information
We, VIMGRACE, UNIPESSOAL LDA, arrange delivery of goods ordered through the ShopVimGrace shared cart. Our company details and address are provided in Terms of use and sale.
We show the available destinations, delivery methods, costs, restrictions and delivery period for your selected products and address before you order. We may dispatch products from different warehouses or countries and provide material dispatch information for the relevant order. For overseas dispatch, we comply with applicable mandatory safety, labelling and market-access obligations.
2. Costs and timing
We identify delivery charges in the total. If delivery is included in the product price, we do not charge you again. We do not add undisclosed delivery fees after a binding order.
We distinguish preparation, dispatch and arrival in the delivery information. An estimated carrier transit time does not change our agreed delivery deadline. Unless we agree another time with you, we deliver goods covered by Portuguese consumer sale rules without undue delay and no later than 30 days after conclusion of the contract.
If delivery is late, you may request performance within an appropriate additional period. Where the law permits, including an essential agreed delivery date or refusal to deliver, you may terminate without an additional period. We refund payments following termination within the applicable legal deadline. A carrier delay does not automatically remove our obligations.
3. Imports and address changes
If you must pay import charges separately, we tell you before you order and provide the amount or calculation method where known. We fulfil professional importer obligations under applicable law rather than transfer them to you contrary to that law. We apply the relevant product rules to commercial sales even where the goods are for your personal use.
Check your address and recipient details before confirming. Tell our support team promptly if you find an error. After dispatch, we can arrange changes only where the carrier permits; we agree any additional lawful cost with you.
4. Receipt and risk
Check the parcel and items on receipt where possible and record visible damage or missing items. Photos or a carrier report help us assess your claim. We also consider valid claims where those materials are unavailable.
We normally bear the delivery risk until you or your nominated recipient, other than the carrier, physically receives the goods. If you independently select a carrier not offered by us, we apply the statutory exception where its conditions are met. We do not change these rules merely because the parcel has left a warehouse.
5. Problems and returns
If your parcel is missing or delayed, contact our ShopVimGrace support team at with the order reference. We assess any charge for failure to collect according to its lawful basis; we do not automatically retain the full price or impose arbitrary charges.
We set out withdrawal and defective-goods procedures in Returns and refunds and payment conditions in Payment. You retain those rights when signing for delivery.